Articles on: Calendar and appointments
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How to edit or cancel an appointment (desktop)

In this article, you will learn how to open an appointment, change its information, send a notification to the client, close it or cancel it using the partner Zoyya web application on a computer.


PLATFORM_SWITCH: Desktop · Mobile


When to use this option?


  • You want to change the client, service, employee, resource, time or appointment duration.
  • You want to add an internal note or attachment.
  • You want to cancel the appointment.
  • You want to close the appointment after the client's arrival.


Work steps


Open an appointment


  1. Open "Calendar".
  2. Find the appointment you want to edit.
  3. Click on the appointment.
  4. "Edit appointment" will open.


Edit appointment information


  1. Change appointment date.
  2. In the "Services" section, change the service, worker, resource, start time or duration.
  3. Edit "Comment" if necessary.
  4. If you are informing the client about the change, mark sending email or SMS.
  5. If you are sending an email, type "A message to the client" if necessary.
  6. Click "Save".


Cancel appointment


  1. Open an appointment.
  2. Click "Cancel".
  3. Select a reason for cancellation.
  4. If necessary, mark sending an email or SMS to the client.
  5. If necessary, write a message to the client.
  6. Confirm cancellation.


Close the appointment


  1. Open an appointment.
  2. Click "Complete".
  3. If necessary, choose to send a review request.
  4. Confirm the appointment.


Important


Time changes are saved only after clicking on "Save".


The canceled appointment remains recorded in the calendar.


When an appointment is canceled due to a no-show, the client sees that time again as available for a new booking.


Invoicing from an appointment is available in the partner Zoyya web application on desktop and mobile when the user has the appropriate permissions and an active cash register.


Attachments and changelog are available from the details of an existing term.


Frequently asked questions


How to change the appointment date?


The date is changed in the appointment header.


How to send a notification to the client about a change of appointment?


If the client has an email or a mobile phone number, mark sending an email or SMS.


Where is the history of appointment changes located?


The history of changes can be found in the "Log" tab.


Connected


Updated on: 22/08/2026

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