Articles on: Notifications and messages
This article is also available in:

How to use SMS reminders (desktop)

In this article, you will learn how to purchase an SMS package, change your billing card, and turn SMS reminders on or off for clients through the Zoyya partner web application on your computer. SMS reminders are used to send notifications about upcoming appointments.


PLATFORM_SWITCH: Desktop · Mobile



When to use this option?


Use this option when:

  • you want to send SMS reminders to clients
  • you need to buy additional SMS messages
  • you want to include automatic SMS credit renewal
  • you want to change the payment card
  • you want to turn SMS reminders on or off


Purchase of SMS packages


  1. In the left menu, open Company > Subscription.
  2. In the SMS message box, select Buy a new package.
  3. Select the desired package (eg SMS 100, SMS 200 or SMS 1000).
  4. Select Continue.
  5. Check the order summary.
  6. Select Pay.


After successful payment, the number of available SMS messages is automatically increased by the purchased quantity.


Important: You can also include Automatic SMS credit renewal. In this case, it is necessary to determine the SMS credit threshold, after which the purchase of a new SMS package will be automatically initiated.


Change of payment card


  1. Open Company > Subscription.
  2. In the next checkout, select Change card.
  3. Enter the new card information and billing address.
  4. Select Save.

The new card will be used for future payments in Zoyya.


Enable or disable SMS reminders


  1. Open Settings → Notifications.
  2. Find the SMS notifications option.
  3. Turn on the option if you want to send SMS reminders to clients.
  4. Turn off the option if you do not want to send SMS reminders.
  5. Save the changes.


Important: The purchase of an SMS package by itself does not include the sending of SMS reminders. After purchase, it is necessary to check whether SMS reminders are included in the notification settings.


Frequently asked questions


Do I have to buy an SMS package in order to send SMS reminders?

Yes. To send SMS reminders, you need to have available SMS messages on your account.


Will SMS reminders be sent automatically after purchasing a package?

No. After purchase, it is necessary to check whether SMS reminders are included in the notification settings.


Can I customize the content of SMS messages?

Yes. You can adjust the text of SMS messages to your needs.
When editing, pay attention to the maximum number of characters:

  • up to 150 characters if the message does not contain Croatian characters or emojis
  • up to 70 characters if the message contains Croatian characters (č, ć, ž, š, đ) or emojis


Important: If the message exceeds the allowed number of characters, the SMS is split into several messages, which may increase the number of SMS messages consumed from your package.


What happens when I use up all SMS messages?

New SMS reminders will not be able to be sent until you purchase a new SMS package or until the automatic renewal of SMS credit starts, if it is turned on.


Can I change my card for future payments?

Yes. You can change the card at any time through the Subscription screen.


Connected


How to set up notifications for clients and locations
How to send an invitation to a client
How to request a review

Updated on: 22/08/2026

Was this article helpful?

Share your feedback

Cancel

Thank you!