How to set up notifications for clients and locations (desktop)

In this article, you will learn how to set up notifications for clients and the location using the Zoyya partner web application on your computer. Notifications are used to send reminders, appointment information, review requests, and notify the team of schedule changes.

PLATFORM_SWITCH: Desktop · Mobile

When to use this option?

Use this option when:

• you are setting up a location for the first time
• want to turn on customer reminders
• you want to send notifications about appointment changes
• want to collect customer reviews automatically
• you want the team to receive notifications about new or changed appointments

Work steps

To edit notification settings on your computer, do the following:

1. Open Settings → Office → Notifications.
2. Turn on the reminders you want to send to clients via email and/or SMS.
3. If you want the client to be informed about every change, turn on appointment notifications by e-mail or SMS. The client will then receive a message when you create, change or cancel an appointment.
4. If necessary, turn on the option Automatically send PDF receipts by e-mail.
5. In the Review requests section, turn on the Review request option.
6. If necessary, edit the text of the message sent to clients.
7. Open the Location tab.
8. If necessary, include notifications for the team about new, changed and canceled appointments.
9. Click Save.

Frequently asked questions

Will the client receive a notification if I change the appointment?

Yes. If appointment notifications are turned on, the client will receive a message when you create, change, or cancel an appointment.

When is the review request sent?

The review request is sent after the appointment is completed if the option is turned on.

Connected

• How to request a review
• How to send an invitation to a client

Updated on: 23/07/2026