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How to use SMS reminders (mobile)

In this article, you will find out how to buy an SMS package, change the payment card and turn on or off SMS reminders for clients through the partner web Zoyya mobile application. SMS reminders are used to send notifications about upcoming appointments.


PLATFORM_SWITCH: Desktop · Mobile


When to use this option?


Use this option when:


  • you want to send SMS reminders to clients
  • you need to buy additional SMS messages
  • you want to include automatic SMS credit renewal
  • you want to change the payment card
  • you want to turn SMS reminders on or off


Purchase of SMS packages


  1. Open the Main menu, then open Subscription in the Organization section.
  2. In the SMS message box, tap Buy a new package.
  3. Select the desired package (eg SMS 100, SMS 200 or SMS 1000).
  4. Tap Continue.
  5. Check the order summary.
  6. Tap Pay.


After successful payment, the number of available SMS messages is automatically increased by the purchased quantity.


Important: You can also include Automatic SMS credit renewal. In this case, it is necessary to determine the SMS credit threshold, after which the purchase of a new SMS package will be automatically initiated.


Change of payment card


  1. Open Main menu > Organization > Subscription.
  2. In the next checkout, select Change card.
  3. Enter the new card information and billing address.
  4. Touch Save.

The new card will be used for future payments in Zoyya.


Enable or disable SMS reminders


  1. Open the Main menu.
  2. Under Business, tap Settings, then under Location, tap Notifications.
  3. Find the SMS notifications option.
  4. Turn on the option if you want to send SMS reminders to clients.
  5. Turn off the option if you do not want to send SMS reminders.
  6. Save the changes.


Important: The purchase of an SMS package by itself does not include the sending of SMS reminders. After purchase, it is necessary to check whether SMS reminders are included in the notification settings.


Frequently asked questions


Do I have to buy an SMS package in order to send SMS reminders?

Yes. To send SMS reminders, you need to have available SMS messages on your account.


Will SMS reminders be sent automatically after purchasing a package?

No. After purchase, it is necessary to check whether SMS reminders are included in the notification settings.


Can I customize the content of SMS messages?


Yes. You can adjust the text of SMS messages to your needs.
When editing, pay attention to the maximum number of characters:

  • up to 150 characters if the message does not contain Croatian characters or emojis
  • up to 70 characters if the message contains Croatian characters (č, ć, ž, š, đ) or emojis


Important: If the message exceeds the allowed number of characters, the SMS is split into several messages, which may increase the number of SMS messages consumed from your package.


What happens when I use up all SMS messages?

New SMS reminders will not be able to be sent until you purchase a new SMS package or until the automatic renewal of SMS credit starts, if it is turned on.


Can I change my card for future payments?

Yes. You can change the card at any time through the Subscription screen.


Connected

Updated on: 22/08/2026

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