How to request a review (desktop)

In this article, you'll learn how to submit a post-appointment review request via the partner Zoyya web app on your computer. Reviews help build trust with new clients and increase the visibility of your location on Zoyya and related services.

PLATFORM_SWITCH: Desktop · Mobile

When to use this option?

Use this option when:

want to collect customer reviews
end the appointment with the client
you want to increase the trust of new clients
you want to improve the visibility of your location

Work steps

To submit a review request on your computer, do the following:

After completing the service, open an appointment in the calendar.
Click Close Appointment.
Turn on Request review via email or Request review via SMS.

Important: Sending requests via SMS is only available if you have an available SMS package.

In the Message for e-mail field, if necessary, edit the text of the message that the client will receive.
Click Save.

The client will receive a message with a link to leave a review.

Important: The review request can only be sent after the appointment has been closed. The client must have an e-mail address or mobile phone number entered, depending on the sending method you choose.

Important: If the option to send a request is not available, check whether the client has an e-mail address or a mobile phone number. If necessary, complete the information in the appointment card and close the appointment again.

View reviews

Open Reports → Reviews.
View received reviews.

Frequently asked questions

Why can't I submit a review request?

Check whether the appointment has been concluded and whether the client has entered an e-mail address or a mobile phone number.

When can a customer write a review?

After receiving the request and opening the review link sent in the message.

Can I send a request via SMS?

Yes, if you have purchased an SMS package and the sending of SMS messages is turned on.

Connected

Updated on: 23/07/2026

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