How gift cards and service packages work in Zoyya
In this article, you will learn the difference between a gift card, a service package, a template, and an issued record, and how in-location sales and online sales are connected.
Gift cards and service packages let a client pay in advance for future services. You can issue them manually at the location or offer them for online purchase through a template.
Gift card and service package
Gift card | Service package |
|---|---|
Represents a monetary value that a client can use for services. | Contains predefined services and the number of times each service can be used. |
Its value is reduced when it is used. | The remaining quantity of the relevant service is reduced when it is used. |
It can apply to all services or be limited to individual services and service types. | It can only be used for services included in the package. |
Template and issued record
Template | Issued gift card or service package |
|---|---|
Contains settings that can be reused. | Is a separate record with a unique Zoyya code. |
Can be available for online sales. | Is tracked in Gift cards and packages > Sales. |
Later changes apply to future issues and online purchases. | Keeps the details it had when it was created. |
A template is not required for manual issuing. It is useful when you often use the same values, services, terms, or design.
How does the process work?
Online sales
- Create a gift card or service package template.
- Turn on Online sales on the template.
- The client selects and pays for the offer through the Zoyya website.
- After successful payment, Zoyya automatically creates an issued gift card or service package.
- Track the issued record in Gift cards and packages > Sales.
To prepare an online offer, review the requirements for online sales, then choose the instructions for a gift card template on desktop, a gift card template on mobile, a service package template on desktop, or a service package template on mobile.
Issuing or selling at the location
- Open Gift cards and packages > Sales.
- Start creating a new gift card or service package.
- Choose whether to use an existing template or enter the details without a template.
- Optionally select a client and send them an e-mail.
- Review the details and confirm creation.
Detailed steps are available for a gift card on desktop, a gift card on mobile, a service package on desktop, and a service package on mobile.
Tracking issued records
In Sales, you can find issued gift cards and service packages, check their status and remaining balance, and open:
- Usage activity
- Included services or Package content
- Change log with recorded events.
Read the details in How to check the status of issued gift cards and service packages.
Cancelling an appointment linked to a gift card or service package
This appointment follows the appointment cancellation deadline under Settings > Location > Online reservations.
When a staff member cancels the appointment in the partner Zoyya web application:
- with Client didn't show up, the use remains recorded
- with another cancellation reason, the use is returned to the gift card or service package.
The deadline and the behavior of a regular appointment are explained for desktop and mobile.
Frequently asked questions
Do I have to use a template?
No. You can create a gift card or service package manually without a template. Online sales use a saved template.
Does editing a template change already issued records?
No. Issued gift cards and service packages keep the details they had when they were created.
Do I have to turn on online sales to sell at the location?
No. Online sales is needed only for purchases made online.
Related
- Where can I sell gift cards and service packages?
- How to copy the gift card link (desktop)
- How to copy the gift card link (mobile)
- What gift cards look like to clients
- How to check the status of gift card templates and service packages
- How to edit or cancel an appointment (desktop)
Updated on: 29/07/2026
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