How to edit or cancel an appointment (mobile)

In this article, you will learn how to open an appointment, change its information, send a notification to the client, close it or cancel it via the partner Zoyya web application on your mobile phone.

PLATFORM_SWITCH: Desktop · Mobile

When to use this option?

• You want to change appointment information via mobile phone.
• You want to cancel the appointment.
• You want to close the appointment after the client's arrival.

Work steps

Open an appointment

1. Open "Calendar".
2. Find the appointment you want to edit.
3. Touch the appointment.
4. The appointment details will open.

Edit appointment information

1. In the appointment details, change the date, service, employee, resource, time or duration.
2. Edit "Comment" if necessary.
3. If you are informing the client about the change, mark sending email or SMS.
4. If you are sending an email, type "A message to the client" if necessary.
5. Tap "Save".

Cancel appointment

1. Open an appointment.
2. Tap "Cancel".
3. Select a reason for cancellation.
4. If necessary, mark sending an email or SMS to the client.
5. If necessary, write a message to the client.
6. Confirm cancellation.

Close the appointment

1. Open an appointment.
2. Tap "Complete".
3. If necessary, choose to send a review request.
4. Confirm the appointment.

Important

Frequently asked questions

How to change the appointment time on a mobile phone?

The time of the appointment is edited in the details of the appointment.

How to cancel an appointment on a mobile phone?

Open the appointment, tap "Cancel" and confirm the cancellation.

To issue a receipt from an appointment, see How to issue a receipt from an appointment (mobile).

Connected

• How to move an appointment (mobile phone)
• How to view client appointments (mobile phone)
• How to use SMS reminders (mobile phone)
• Overview of issued invoices (mobile phone)

Updated on: 21/08/2026