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How to check the status of issued gift cards and service packages

This article explains how to find an issued gift card or service package, check its remaining balance, and open its recorded activity.

Opening the list

On desktop

Open Programs > Gift cards and packages > Sales.
The Gift card and service package sales table opens.

On mobile

Open Main menu > Sales and loyalty > Gift cards and packages > Sales.
The issued gift cards and service packages are shown as cards.

Search, filters, and sorting

Use Search by name, code, or holder to find a record by:

name
Zoyya code
holder name.

You can also filter the list by type:

Gift cards
Service packages
Show all.

The status filter includes Active, Ready, Expired, Deleted, and All.

Sorting options are available for name, value, and expiration date. The list does not have an issue-date range filter or a manual switch between table and card view: desktop uses a table, while mobile uses cards.

Information shown in the list

The desktop table contains information such as the Zoyya code, name, holder, remaining balance, expiration date, price, discount, type, and status.

The mobile card contains the name, type, Zoyya code, status, holder, value, remaining balance, and expiration date. A service package also shows the remaining number of service uses.

The status is highlighted with a color, while the record type is shown as text.

Opening the details

Find the required record.
Click its row on desktop or tap its card on mobile.
The gift card or service package details open.

The details include the basic information, status, value, price, discount, expiration date, and usage progress.

Depending on the record type, the following tabs are available:

Usage activity - recorded uses, usage date, linked appointment, and amount used
Included services - services or service types to which the gift card is limited; if there is no restriction, it is valid for all services
Package contents - included services and the total, used, and remaining quantity
Change log - recorded changes and events related to the record.

Important: Usage activity and Change log show records available in the application. They should not be interpreted as a record of every technical action in the system.

Gift card or service package status after a full refund

Cancelling the original sales receipt for an unused gift card or service package automatically:

changes the item from Active to Ready
reverses the sale
clears the start and end of its validity period
prevents its remaining value or services from being used.

To confirm the result, find the gift card or package by its code and enable the Ready filter. No manual status change is required. For an online purchase, receipt cancellation also sends the request to refund the full charged amount to the payment provider.

The complete procedure is described in Issuing a refund from the cash register (desktop).

Frequently asked questions

How do I check the remaining gift card value?

Open the gift card details. Usage progress shows the total, used, and remaining value.

How do I check how many uses remain in a package?

Open the package and select Package contents. The total, used, and remaining quantity is shown for each service.

How do I open the linked appointment?

Find the record under Usage activity and select Go to appointment when that action is available.

Updated on: 22/08/2026

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