What gift cards and service packages look like to clients
In this article, you will learn how clients find, purchase, view, give and claim a gift card or service package through the Zoyya website and client app.
Accessing the offer
On a computer, the client can open Gift cards and service packages from the location's public profile and select See all.
On a mobile phone, the client taps Gift cards to open the combined offer of gift cards and service packages.
The offer can also be opened from a direct link shared by the business.
Reviewing the offer
After selecting a gift card or service package, the client sees the information configured on its template, such as:
- name and image
- gift card value or package contents
- price
- validity
- description
- terms of use.
To continue, the client selects Buy.
Sign-in and email confirmation
If the client is not signed in, they must sign in or register before continuing. When required, Zoyya also asks the client to confirm their email address by following the instructions shown on screen.
Buying for yourself or as a gift
The client chooses one of the following:
- Buy for yourself
- Send as a gift.
When Send as a gift is selected, the buyer enters the recipient's details and can add a personal message.
Payment and issue
Before payment, the client reviews the selected item and total amount. After a successful payment, Zoyya automatically creates the issued gift card or service package.
When a client buys it for themselves, the issued item is associated with their account.
When it is sent as a gift, the recipient receives an email. The recipient must open the link, sign in or register as instructed and claim the gift. Only then is the gift card or service package associated with the recipient's account.
Receiving a gift
When the buyer selects Send as a gift, the recipient receives an email with a claim link. The recipient opens the link, signs in or registers with the relevant email address and confirms the claim.
Until the recipient completes this step, the gift card or service package remains associated with the buyer. After a successful claim, Zoyya marks the gift as accepted and transfers it to the recipient's account.
Where the client can find a purchased gift card or package
The client associated with the gift card or package can open it in the client app:
- Sign in to the Zoyya account.
- Open Gift cards from the main menu.
- Select the image of the gift card or service package.
On a wider web layout, the same collection may appear under Loyalty program in the account menu.
After an online purchase, the client receives an email confirmation. The Croatian confirmation email can be found under the subject Potvrda o uplati narudžbe.
Giving it to someone later
An active, unused gift card or service package can be given to someone later, even if it was initially associated with the buyer:
- Open Gift cards in the client app.
- Open the gift card or service package.
- Select Give as a gift.
- Enter the recipient's email and send the notification, or copy the claim link and share it directly.
Until the recipient opens the link and completes the claim, the item remains associated with the sender. After the claim, Zoyya transfers it to the recipient.
Changing the client or resending the email from the business app
If the gift card or service package is associated with the wrong client or the email did not arrive:
- Open Gift card and service package sales in the business app.
- Open the relevant gift card or package and switch to edit mode.
- In Client and delivery, verify the associated client and email address.
- If the client is correct, select Send email to client to resend the notification.
- If the gift should be assigned to another person, select an existing client or add a new one, enable Send email to client and save the changes.
This also allows the business to assign the gift to a recipient whose details were provided by the buyer and send a new claim notification.
Frequently asked questions
Does every template appear online?
No. Only templates with Online sales enabled and all required conditions met are shown online.
Can a client send a service package as a gift?
Yes. Both Buy for yourself and Send as a gift are available during an online purchase.
What if the recipient has not claimed the gift?
The gift is not associated with the recipient until they open the claim link and complete the process. If it is still shown under the buyer, the recipient most likely has not claimed it yet.
What if the recipient did not receive the email?
Verify the recipient's email address, the spam folder and that the purchase was completed successfully. Then open the issued gift card or package and select Send email to client. If the resent message still does not arrive, contact Support so the specific record can be checked.
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Updated on: 28/07/2026
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