Setting up a loyalty program (mobile)

This article explains how to set up a loyalty program for collecting points in the partner Zoyya web application on a mobile phone.

PLATFORM_SWITCH: Desktop · Mobile

Setting up a loyalty program includes the creation of loyalty rewards, the creation of a loyalty program, the selection of services on which points are collected and the connection of rewards with the number of required points.

Description of functionality

The loyalty program works through two basic parts:

1. Loyalty rewards - define what the client gets when he collects enough points.
2. Loyalty programs - define the name of the program, the validity period of the points, the services on which the points are collected and the number of points required for each award.

Cards are assigned to clients only after the rewards and loyalty program have been set up.

When to use

You use this functionality when:

• first time setting up a points collection program
• edit the rules of the existing loyalty program
• you are adding a new reward
• change the number of points required for the reward
• you limit the collection of points to certain services

Before you start

Prepare:

1. point collection rule, for example 1 EUR = 1 point,
2. term of points in months,
3. list of services included in the program,
4. rewards earned by the client,
5. number of points required for each award,
6. text of the description and terms of use of the program.

The loyalty program must be activated for the location. Activation is done by Zoyya support.

Steps

1. Open Loyalty rewards

1. Open the Main menu.
2. In the Sales and loyalty section, open Loyalty.
3. Open Loyalty rewards.
4. Touch the bottom middle button with three dashes.
5. Select New loyalty reward.

2. Create a loyalty reward

1. Choose a reward type:
2. • Discount when the award gives a discount on the appointment
   • Service when the reward gives the selected service
2. If you select Discount, enter Prize Name and discount.
3. For the discount, choose whether the discount should be entered as % or as an amount in the location's currency.
4. If you select Service, select the service used as a reward.
5. Tap Create Reward.

The reward is now ready to be connected to the loyalty program.

3. Open Loyalty programs

1. Open the Main menu.
2. In the Sales and loyalty section, open Loyalty.
3. Open Loyalty programs.
4. Touch the bottom middle button with three dashes.
5. Select New loyalty program.

4. Enter the basic information of the program

1. In the Name field, enter the name of the program, for example Loyalty program, Gold or Silver.
2. In the field Term of validity of points (months) write how long the points are valid.
3. In the Description field, write a short description of the program for the client.
4. In the Terms of use field, write the rules of the program.
5. If you want to add an image of the program, tap Add an image.

The description, terms of use and image are displayed to the client with the card in the Zoyya client application.

5. Set approved services

1. In the Approved services section, add the services or types of services for which points are collected.
2. For each added item, enter the points coefficient.
3. Save selected services.

The coefficient determines how many points are obtained from the price of the service.

Examples:

• 100% means 1 EUR = 1 point.
• 50% means 2 EUR = 1 point.
• 200% means 1 EUR = 2 points.

If points are collected for all services, add a rule for all services. If points are collected only for part of the offer, add only those services or types of services.

6. Link the rewards to the program

1. In the Reward Settings section, tap + Add Setting.
2. In the Available Loyalty Rewards window, select a reward.
3. Type a value in the Points Needed field.
4. Tap Add.
5. Repeat the process for each additional reward.
6. Touch Save on the loyalty program.

The reward is shown to the client when the client has enough points for that reward.

Important

Connected

• Loyalty Program Details
• Allocation of loyalty card to client (mobile)
• Collection and exchange of loyalty card points (mobile phone)
• Loyalty program setup (computer)

Updated on: 22/08/2026