Assignment and use of membership card (mobile)

This article explains how a membership card is assigned to a client in the partner Zoyya web application on a mobile phone and how it is used at an appointment.

PLATFORM_SWITCH: Desktop · Mobile

The membership card gives a discount according to the rules of the membership program. It does not accumulate points and is not exchanged for prizes.

Description of functionality

A membership card is a specific card assigned to a client. When the card is active and the service is included in the membership program, the discount is applied to the service.

The membership card is used in two ways:

1. business chooses it on the appointment in the field Loyalty program on the service,
2. client uses it in the Zoyya client application from the My Loyalty Program screen, after which the discount is applied in the online booking.

When to use

You use this functionality when:

• membership card should be assigned to the client
• membership discount should be applied to the appointment
• should check why the discount is not displayed
• client uses membership card through online booking

Before you start

It is necessary to have a membership program set up.

If the membership program has not been set up yet, open the article Setting up the membership program (mobile phone).

Steps

1. Assign the membership card to the client

1. Open the Main menu.
2. In the Sales and loyalty section, open Memberships.
3. Open Membership cards.
4. Touch the bottom middle button with three dashes.
5. Select New member card.
6. In the Template type field, select the membership program.
7. In the Status field, select the status of the card.
8. In the Name field, check the name of the card.
9. In the Valid until field, check the validity date of the card.
10. In the Client field, select the client.
11. Turn on Send email to client when the client has an email address and needs to be notified about the card.
12. If necessary, edit Description and Terms of use.
13. Touch Save.

The card is assigned to the client and is displayed in the list of membership cards.

2. Apply the membership card at the appointment

1. Open the Main menu.
2. Open Calendar.
3. Open an existing appointment or create a new appointment.
4. Select a client.
5. Add service.
6. On the service, open the field Loyalty program.
7. Select the client's membership card.
8. Check that the discount has been applied to the price of the service.
9. Save appointment.

The membership card is displayed for services that are included in the membership program and when the card is active for that client.

3. When the client uses the membership card online

1. The client can open the Loyalty program in the Zoyya client application.
2. On the My Loyalty Program screen, he can select a membership card.
3. On the membership card, he can start using the online reservation card.
4. The application opens an online reservation with the selected membership card.
5. Discount applies to services included in the membership program.
6. When the appointment is booked, the discount is visible on the service in the appointment in the partner Zoyya web application.

Important

Frequently asked questions

Why is the membership card not visible at the appointment?

The membership card is not visible when the card is not active, when it is not assigned to that client, when it has expired or when the selected service is not included in the membership program.

Where does the client use the membership card?

The client in the Zoyya client application can open Loyalty Program, then My Loyalty Program, select a membership card and start an online booking with that card.

Is the membership card used up?

No. The membership card does not work as a gift card or service package. It serves to apply discounts according to the rules of the membership program.

Connected

• Loyalty Program Details
• Setting up membership program (mobile phone)
• Membership card assignment and use (computer)

Updated on: 22/08/2026