Articles on: Clients
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How to block or delete a client (mobile)

In this article, you will learn what to do when you need to block, unblock, or delete a client while using the Zoyya partner web app on mobile.


PLATFORM_SWITCH: Desktop · Mobile


Block and unblock a client


  1. Open Clients and select the client.
  2. Tap Edit.
  3. Open Actions and select Block or, for a blocked client, Unblock.
  4. Confirm the action.


A blocked client cannot complete a new online booking with the location. Staff can still create an appointment for the client manually. Blocking does not cancel existing appointments or delete history, receipts, loyalty-program data, reminders, or attachments. After unblocking, the client can use online booking again.


Delete a client


  1. Open Clients, select the client, and tap Edit.
  2. Open Actions and select Delete.
  3. Check the client name and confirm deletion.


Deleting removes the profile from the active client list, so it can no longer be selected for a new appointment. Existing appointments, receipts, and historical records are not deleted or moved to another client.


Important: Deleting a client does not cancel scheduled manual reminders. Cancel them before deletion by following the related article, because the current contact and sending permission are used when the reminder is sent.


Important: When two profiles belong to the same person, do not delete one before checking the data. Use the duplicate-client merge to preserve the data that can be transferred.



Updated on: 31/07/2026

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