Articles on: Clients
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How to block or delete a client (desktop)

In this article, you will learn how to block, unblock, or delete a client on desktop and how these actions differ.


PLATFORM_SWITCH: Desktop · Mobile


Block or unblock a client


  1. Open Clients and select the client.
  2. Open Akcije (Actions).
  3. Select Block or, for a blocked client, Unblock.
  4. Confirm the action.


A blocked client cannot complete a new online booking with the location. An employee can still book an appointment for the client manually. Blocking does not cancel existing appointments or delete history, receipts, loyalty program data, reminders, or attachments. After unblocking, the client can use online booking again.


Delete a client


  1. Open the client profile and Actions.
  2. Select Delete.
  3. Check the client name and confirm.


Deleting removes the profile from the active client list, and it can no longer be selected for a new appointment. Existing appointments, receipts, and historical records are not deleted or reassigned to another client.


Important: Deleting a client does not cancel scheduled manual reminders. Cancel them before deletion by following the related article because the contact details and sending permission that apply at send time are used.


Important: If two profiles belong to the same person, do not delete either profile before checking the data. Use client merging to preserve the information that is transferred.



Updated on: 23/07/2026

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