Articles on: Price list
This article is also available in:

How to add and edit a service (mobile)

In this article, you will learn how to add a new service or edit an existing service through the Zoyya partner web app on mobile. A service contains details used when creating appointments, offering online booking, and issuing receipts.


PLATFORM_SWITCH: Desktop · Mobile



When should you use this option?


Use it when adding a service to your offer or changing its name, price, duration, type, description, or online booking availability.


Add a service


  1. Open the Main menu.
  2. Under Business, tap Settings, then under Price list, tap Services.
  3. If the required service type does not exist, select Add a type, enter its name, and save it.
  4. Tap Add a service.
  5. Enter the Service name and select the Type of service.
  6. Set Gross duration and Net duration (min). Net duration must be less than or equal to gross duration.
  7. Select a Service category if needed. It classifies the service for Zoyya categories and search and is different from the internal Type of service in the price list. The category is not required to save the service.
  8. Enter the Price and, if needed, set a discount, VAT rate, and KPD code.
  9. Set Online booking and Request confirmation for the location's workflow. When confirmation is enabled, an online booking arrives as a request that staff must confirm; see Appointment requests for that workflow.
  10. Choose a Color to make the service easier to recognize in the calendar and add a Description. The description is shown to clients on online booking pages; you can generate it with AI and review the result.
  11. Tap Save.


Important: Service name, Type of service, Gross duration, and Net duration (min) are required. Service category and other additional fields are optional.


Gross duration is the total time the appointment occupies in the calendar. Net duration (min) is the actual service time and must be less than or equal to gross duration. The difference leaves time for preparation, cleanup, or the transition between appointments.


Example: for a 45-minute treatment with 15 minutes for preparation or cleanup, set Gross duration to 60 min and Net duration to 45 min. The client sees 45 minutes while the calendar reserves 60 minutes. Net duration is also used when calculating schedule overlaps.


Enabling online booking alone does not create available appointment times. Connect the service with employees and, when needed, resources by following the related article.


Edit an existing service


  1. Open Main menu > Business > Settings > Price list > Services.
  2. Open the service type and select the service.
  3. Edit the available basic details, price, discount, duration, service type, description, color, or online booking settings.
  4. Tap Save.


Changes are used for new bookings. Existing past and future appointments retain their saved price, VAT, discount, duration, employee, and resource. To change a future appointment, open it in the calendar and edit the service item.


Turning off online booking removes the service from new online bookings, while existing appointments remain unchanged. Manage connected employees, resources, and photos by following the related articles.



Updated on: 22/08/2026

Was this article helpful?

Share your feedback

Cancel

Thank you!