Printing an invoice (desktop)

The invoice is printed in the partner Zoyya web application on the computer automatically after issuance or subsequently from the invoice details. Printing depends on the settings of the payment device and the availability of the printer.

When to use this option?

You use the printout when the client wants a physical invoice or when you need a copy of an already issued invoice.

If you want to open and view the PDF of the invoice, click Download in the invoice details.

Operation steps

Automatic printing when issuing

Open Receipts > Cash register > Cash register - journal.
Click New receipt.
Prepare the invoice.
Make sure Print Receipt is turned on.
Click Charge.
After issuing, Zoyya sends the receipt for printing.

Subsequent printing of invoices

Open Receipts > Cash register > Receipt sheet.
Click the invoice you want to print.
At the bottom of the Receipt detail window, click Print.
If a menu appears, select Print Receipt.
Wait for a print confirmation or an error message.

If printing does not work

Make sure the printer is turned on and connected to the device.
Make sure the printer is set up on the payment device.
If a printer warning is displayed, refresh availability.
If the problem persists, check the printer setup instructions or contact Zoyya Support.

Important: Receipt printing is available in the New receipt form through the Print Receipt option and in the details of the issued invoice through the Print button.

In account details, the Print button is located at the bottom of the window, to the left of the other actions.

If the printer is set up on the payment device and available, Zoyya sends the receipt to be printed. If the printer is not available, a printer warning is displayed and the user refreshes the availability check.

Print types

If the payment device uses a roll printer, Zoyya sends the receipt to the POS printer.

If the payment device uses A4 printing, Zoyya prints a PDF of the receipt.

If the invoice contains a gift card or voucher and a roll printer is used, separate options Print invoice and Print gift card/voucher are displayed in the print menu.

Restrictions

The Print button is not displayed for the e-Invoice because the e-Invoice is sent through a special process.

If the printer is not set up, not connected, or the printer name does not match the available printers on the device, printing will fail.

Setting up the printer is covered in the article Setting up the printer for invoices (computer). Only the printing of invoices is described here.

Connected

Updated on: 23/07/2026

Was this article helpful?

Thank you!