How to request a review (mobile)

In this article, you will learn how to submit a post-appointment review request through the partner Zoyya mobile web app. Reviews help build trust with new clients and increase the visibility of your location on Zoyya and related services.

PLATFORM_SWITCH: Desktop · Mobile

When to use this option?

Use this option when:

want to collect customer reviews
end the appointment with the client
you want to increase the trust of new clients
you want to improve the visibility of your location

Work steps

Sending a review request

After completing the service, open the completed appointment in the calendar.
Tap Close Appointment.
Turn on Request a review by e-mail or Request a review by SMS.

Important: Sending requests via SMS is only available if you have an available SMS package.

If necessary, enter the text of the message that the client will receive in the Message for e-mail field.
Save changes by selecting the Save option.

The client will receive a message with a link to leave a review.

Important: The review request can only be sent after the appointment has been closed. The client must have an e-mail address or mobile phone number entered, depending on the sending method you choose.

Important: If the review request option is unavailable, add the customer contact to the appointment tab, then "Lock" again and submit the request.

View reviews

Open the Main menu. Under Business, tap Reports. On the Reports screen, under Reports, tap Reviews.
View received reviews.

In the review overview, tap Reply. If a reply already exists and the action is shown, you can open and edit it.

Frequently asked questions

Why can't I submit a review request?

Check whether the appointment has been concluded and whether the client has entered an e-mail address or a mobile phone number.

When can a customer write a review?

After receiving the request and opening the review link sent in the message.

Can I send a request via SMS?

Yes, if you have purchased an SMS package and the sending of SMS messages is turned on.

Connected

Updated on: 21/08/2026

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