Cancelling a receipt (desktop)

Invoice cancellation in the partner Zoyya web application on the computer is used when it is necessary to cancel an already issued invoice. The user initiates the chargeback from the original account.

When you cancel an account, Zoyya does not delete the original account. Instead, the original account gets Cancelled status, and Zoyya creates a new Cancelled account that cancels the original account. That is why both entries are visible in the records: the original invoice that was canceled and the new canceled invoice that was canceled.

PLATFORM_SWITCH: Desktop · Mobile

When to use this option?

You use reversal when the invoice was issued incorrectly, the amount is incorrect, the wrong client is selected, the wrong payment method is used, or the invoice needs to be canceled according to the location's internal rules.

Operation steps

Cancellation of account

1. Open Receipts.
2. Select Cash register > Receipt list or Cash register > Cash register - journal.
3. Click the account you want to cancel.
4. In the account details, click Refund.
5. Check that the cancellation screen has opened.
6. Check the Original Receipt and the items to be reversed.
7. Check the operator.
8. If Send invoice to email and Print invoice options are available, select them as needed.
9. Click Refund.
10. Wait for confirmation Receipt successfully cancelled.
11. After confirmation, the original account has the status Cancelled, and there is a new Cancelled account on file.

If the Cancel button is not displayed

1. Check if the original invoice has already been reversed.
2. Make sure you have an active cash register for today's date.
3. Make sure you have the necessary permissions.
4. If the reversal is still not available, please contact your location administrator or Zoyya support.

The account is opened from:

• Receipts > Cash register > Cash register - journal
• Receipts > Cash register > Receipt list

When you click Refund, the refund screen opens with the original account information. The items are prepared for cancellation, and the procedure is confirmed by clicking on Refund.

The difference between the terms

Receipt cancelled is an original receipt that is no longer valid because it was canceled by a canceled receipt. Before the cancellation, it was an ordinary issued invoice, and after the cancellation, its status is Cancelled.

Cancel account is a new account that Zoyya creates to cancel the original account. A canceled invoice uses negative amounts or quantities because it serves to cancel a previously issued invoice.

Example: if invoice number 15 was issued and then you cancel it, invoice number 15 becomes the canceled invoice. Zoyya then creates a new account, for example number 16, which is a cancellation account. Reversal is the entire process by which this happened.

Rules and restrictions

Cancellation through the Refund button cancels the entire original invoice.

The Refund button is displayed only on the issued original invoice. It is not displayed on the original account that already has the status Cancelled nor on the canceled account.

An active cash register for today's date, selected payment device and operator is required for cancellation.

If the original account is linked to the term, the payment status of the linked term is reset to unpaid and the payment method is deleted from the term.

If the original invoice is linked to an online payment, the system creates a negative refund record and sends a refund request through the payment provider. If a refund through the payment provider is unsuccessful, Zoyya Support should be contacted to verify the refund record.

In short: a reversal is an action, a reversed invoice is the original canceled invoice, and a canceled invoice is a new invoice that records the cancellation.

Connected

• Overview of issued invoices (computer)
• Refund at cash register (computer)
• Work in active cash register (computer)
• Cash register - basic terms and prerequisites

Updated on: 24/08/2026