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Viewing and managing the waiting list for group appointments (desktop)

In this article, you will learn how to find group appointments with an active queue, review waiting clients, and change their order on desktop.

PLATFORM_SWITCH: Desktop · Mobile

Open the overview

Open Requests > Waiting list.
Find the group appointment by its date and time, service, and resource.
Check the number of waiting clients.
Click the group appointment to open its Waiting list tab.

The overview shows future group appointments that have at least one active waiting client. An appointment with no active waiting-list entries is not shown there.

Review clients and statuses

The Waiting list tab shows the registration date and status for each client:

Waiting means that the client is still active in the queue
Appointment created means that the client has been added to the group appointment
Expired means that the entry is no longer active
Canceled means that the entry has been canceled.

Change the queue order

Find a client with the Waiting status.
Use the up or down arrow.
Review the new order of active clients.

When a place becomes available, Zoyya processes the first active client in the queue. Changing the order does not reactivate clients whose appointment has already been created or whose entry has expired or been canceled.

Automatic or manual filling

The filling method is controlled by Automatically fill an available place on the appointment. When enabled, Zoyya processes the queue according to the conditions described in advanced settings. When disabled, the location receives a notification and adds the client manually.

If the client was not added after a place became available

Check:

whether the client is first among active entries
whether automatic filling was enabled when the client joined the queue
whether the client meets the automatic-filling conditions described in advanced settings
whether any required payment was completed
whether the place became available in the same group appointment.

For a specific case, prepare the group appointment date and time, service and resource, the client's name, a screenshot of the queue and automatic-filling setting, and when and how the place became available.

Important

The queue is tied to one specific group appointment. An available place on another date or in another group appointment does not process this queue.

When Zoyya automatically books a client into one group appointment, the client's other active group-appointment waiting-list entries for the same day are canceled.

Updated on: 29/07/2026

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