How to add a client to the waiting list (desktop)

In this article, you will learn how to add a client to the waiting list using the partner Zoyya web application on your computer. After saving the request, the client is visible in the Waitlist tab with the selected days, time, services, employee and expiration date.

PLATFORM_SWITCH: Computer · Mobile phone

When to use this option?

• The client wants an appointment, but there is currently no suitable appointment available.
• The client wants to wait for an appointment for certain days of the week or a certain time of the day.
• You want to manually enter the client into the waiting list instead of having the client sign in himself.
• You want to monitor the client's request until a suitable free appointment appears.

How does Zoyya find a matching appointment?

Zoyya compares an available time slot with the details saved in the request: selected days, time range, services, employee, expiration date, and the total duration of all selected services. A slot matches only when all those details allow the services to be completed in the same appointment.

A waiting-list request is not a booking and does not reserve a place in the calendar. When a matching time slot appears, Zoyya follows Send free appointment notification to client, described in the location's advanced settings: it notifies the client so they can book the appointment, or it notifies the location so the team can contact the client.

Work steps

1. Open Requests.
2. Open the Waitlist tab.
3. Click Add new.
4. Select the client you want to add to the waiting list.
5. Select the days of the week when the client can come.
6. If all days suit the client, click Select all.
7. If the arrival time is important to the client, enter the range in the From and To fields.
8. Set the date until which the wait is valid.
9. Choose the desired employee or leave Random.
10. Add one or more services that the client wants to attend.
11. If necessary, tick Add client to top of list.
12. Save the record.

How does the client register himself on the waiting list?

The client can register himself through the Zoyya client application or online ordering on the location's public page:

1. The client starts the online ordering and selects the service and, if necessary, the desired employee.
2. At the time selection selects Add me to waiting list.
3. Log in to your account if you are not already logged in.
4. Selects the date until which he wants to wait for the appointment.
5. Selects days of the week or ticks all days to match.
6. Selects a time range or selects any appointment time that suits him.
7. Confirm enrollment on the waiting list.

For self-registration, the client must have a registered email address. Send free appointment notification to client in the location's advanced settings determines whether the client or the location receives the notification.

Important

Frequently asked questions

Can I add multiple services to the same request?

Yes. You can add one or more services to the request on the waiting list.

What if all days of the week suit the client?

Select Select all.

Does the client have to select an employee?

No. If the employee is not important to the client, leave Random.

Can the client register himself on the waiting list?

Yes. When the waiting list is turned on, the customer can sign up during online ordering in the Zoyya customer application or on the location's public page.

Why was an available appointment not offered to the client?

Check whether the date, day of the week, time, services, employee, and required duration match the saved request. Also check that the request is still active and how Send free appointment notification to client is configured in the location's advanced settings.

Connected

• How to add a client to the waiting list for a group appointment (desktop)
• How to assign an appointment to a client from the waiting list (computer)
• How to view client appointments (computer)
• How to add client (computer)
• How to Edit Advanced Settings (PC)

Updated on: 29/07/2026