How to assign a place from the waiting list for a group appointment (mobile)

In this article, you will learn how to manually add a waiting client to a group appointment when a place becomes available on mobile.

PLATFORM_SWITCH: Desktop · Mobile

Steps

1. Open Requests from the bottom navigation.
2. Open Waiting list.
3. Select the group appointment by its date and time, service, and resource.
4. Open the Waiting list tab in the appointment.
5. Find the first suitable client with the Waiting status.
6. Tap Add to appointment.
7. Review the client details and select a membership when that option is shown.
8. Enable a payment request, email or SMS confirmation when needed, and enter a note if required.
9. Confirm the addition.
10. Check that the client now has the Appointment created status in the queue.

When does Zoyya add a client automatically?

Whether Zoyya attempts to add the client automatically is controlled by Automatically fill an available place on the appointment. When it is disabled, follow the manual process in this article. The linked article describes queue order, eligibility checks, and payment during automatic filling.

Important

Related

• How to add a client to the waiting list for a group appointment (mobile)
• Viewing and managing the waiting list for group appointments (mobile)
• How to edit advanced settings for group appointments (mobile)

Updated on: 29/07/2026