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How to assign an appointment to a client from the waiting list (mobile)

In this article, you will learn how to assign a free appointment to a client who is on the waiting list through the partner Zoyya web application on a mobile phone. After creating an appointment, the client is removed from the waiting list and receives a confirmation according to the selected sending options.

An available-slot notification does not create an appointment by itself. When client notifications are enabled, the client books the appointment from the notification they receive. When the location handles the contact or wants to assign the place immediately, create the appointment manually by following the steps below.

PLATFORM_SWITCH: Computer · Mobile phone

When to use this option?

You have found a free appointment that corresponds to the client's request from the waiting list.
You want to manually confirm the appointment and send a notification to the client.
You want to remove the client from the waiting list after assigning him an appointment.

Work steps

Open "Requests".
Open the "Waitlist" tab.
Select the client to whom you want to assign an appointment.
Open "Calendar" and check if there is a free appointment that matches the client's settings.
Select the date and time that corresponds to the client's request.
If the client has selected an employee, select one of the available appointments of that employee.
If the client has not selected an employee, select an employee who has a free appointment according to the client's request.
If Zoyya displays a warning that the appointment does not match the client's request, please check the date, time and employee before proceeding.
After selecting the time and employee, the "Confirmation" screen will open.
If necessary, turn on "Send payment request".
Type "Comment" if you need an internal note.
Tick "Send to e-mail" and/or "Send SMS" so that the client receives a confirmation.
In the "A message to the client" field, optionally write a short message to the client.
Click "Create appointment".

Important

After creating an appointment, the client is automatically removed from the waiting list.

If there is currently no suitable appointment, the client remains on the waiting list until the specified date expires or until a vacancy appears.

If the client has a registered e-mail, he receives an e-mail confirming the booked appointment.

Zoyya displays a warning if the selected term does not match the client's request.

Group appointment waiting lists use a separate process tied to one specific group appointment.

Frequently asked questions

What if the client has not selected an employee?

Choose an employee who has a free appointment according to the client's request.

Can I send an SMS confirmation to the client?

Yes. Check "Send SMS" before creating an appointment.

What happens after creating an appointment?

The client is removed from the waiting list, and an appointment is created in the calendar.

Connected

Updated on: 29/07/2026

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