Earning and redeeming loyalty card points (desktop)

In this article, it is explained how in the partner Zoyya web application on the computer, the loyalty card collects points during the appointment and how the points are exchanged for a reward.

PLATFORM_SWITCH: Desktop · Mobile

Accumulation of points works through the appointment, the selected client, the selected loyalty card and the services that are included in the loyalty program.

Description of functionality

When the loyalty card is selected at the appointment, the application calculates points according to the coefficient set in the loyalty program.

Examples of coefficients:

• 100% means 1 EUR = 1 point.
• 50% means 2 EUR = 1 point.
• 200% means 1 EUR = 2 points.

When the client collects enough points, the points are exchanged for a reward. After the exchange, the prize is created as a separate benefit that the client uses at the appointment.

When to use

You use this functionality when:

• client collects points at the appointment
• need to check how many points the term brings
• client has enough points for the reward
• business woman wants to exchange points for a reward
• client wants to view or redeem points in Zoyya client application

Before you start

It is necessary:

1. set up loyalty program,
2. assign the loyalty card to the client,
3. select a client for an appointment,
4. choose a service included in the loyalty program.

If the card has not yet been assigned to the client, open the article Assigning a loyalty card to a client (computer).

Steps

1. Choose a loyalty card at the appointment

1. In the left menu, open Calendar.
2. Open an existing appointment or create a new appointment.
3. Select a client.
4. Add service.
5. In the Loyalty card field, check the selected card.
6. If the client has multiple cards, select the card from the program you want to use.

When the client has one loyalty card, the application automatically selects it for the new appointment after selecting the client.

2. Check the points at the appointment

1. Check that the service is included in the loyalty program.
2. Check the service amount.
3. View the display of Loyalty points at the appointment.
4. Save appointment.

Points are credited when saving an appointment. When the appointment is changed or canceled later, the application adjusts the points booking according to the new state of the appointment.

3. Exchange points for rewards from appointments

1. Open a client appointment.
2. Check the selected Loyalty Card.
3. Click Save.
4. When the client has enough points for the reward, the application displays the Available loyalty rewards screen.
5. In the Overview of loyalty points section, check the previous points, new term points and the total number of points.
6. In the Rewards overview section, select a reward.
7. Click Redeem reward.
8. Click Save.

The prize is created after the final saving of the appointment. Points are deducted from the loyalty card, and the reward becomes available for use at the appointment through the Loyalty program field on the service.

4. Exchange loyalty card points

1. In the left menu, open the Loyalty program.
2. Open Loyalty cards.
3. Open the client card.
4. Open the Rewards overview.
5. Select a reward for which the client has enough points.
6. Click Redeem reward.

After the exchange, the application creates a reward for the client and removes the required number of points from the loyalty card.

What the client sees

The client in the Zoyya client application can open the Loyalty program, then the My loyalty program screen, select their loyalty card and see:

1. collected points,
2. reward review,
3. number of points required for each award,
4. button Redeem reward when there are enough points,
5. activity of collecting and spending points,
6. approved services.

When the client selects Redeem reward, the application displays a Confirm reward claim confirmation. After confirmation, the points are deducted, and the reward is added to the client.

Important

Frequently asked questions

Why did the client not receive points?

Points are not recorded when the appointment does not have a selected client, when no loyalty card is selected, when the service is not included in the loyalty program or when another card or convenience reward is used for the service.

Where does the client see the points?

The client in the Zoyya client application can open Loyalty program, then My loyalty program, and select his loyalty card.

Does the client exchange points himself?

Yes. In the Zoyya client application, the client can open the loyalty card, view the rewards and confirm the exchange when he has enough points.

Connected

• Loyalty Program Details
• Loyalty program setup (computer)
• Assigning loyalty card to client (computer)
• Collection and exchange of loyalty card points (mobile phone)

Updated on: 23/07/2026