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How to set up online reservations (mobile)

In this article, you will find out how to make online reservations via partner Zoyya web application on mobile. You will learn how to edit public profile data, set up ordering rules and publish a location for online reservations.


PLATFORM_SWITCH: Computer · Mobile phone



When to use this option?


Use this option when:


  • you include online reservations for the first time
  • you want to change your public profile information
  • you change the online ordering rules
  • you want to edit the link to Zoyya's profile
  • you are preparing the location for publication on Zoyya.com


Work steps


Do the following on your mobile phone:


Profile information


  1. Open the Main menu.
  2. Under Business, tap Settings, then under Location, tap Online reservations.
  3. Choose which information you want to display on your public profile:
  • prices
  • price list
  • e-mail
  • address
  • phone
  1. If you turn on "Ask for confirmation of the mobile phone number", the client will receive an SMS to confirm the number when ordering.


Important: To confirm the mobile phone number, it is necessary to have available SMS credits.


  1. If you turn on Ask to enter an e-mail address, the client will need to enter an e-mail during the reservation.
  2. If desired, include Preview review.


Online ordering


  1. In the "Online booking" menu, select the mode of operation:
  • Online booking enabled enables clients to book free appointments online through your Zoyya profile.
  • Online booking disabled temporarily pauses receiving online reservations.
  • Members only means that online booking is available only to clients who are already registered in your client catalog; others are not available until you type them in.



  1. Set the cancellation deadline - how many hours before the start the client can still cancel the appointment themselves.
  2. Optionally link Google Bookings so customers can go directly from your Google profile to your Zoyya ordering profile.
  3. Choose the ordering order that clients will see: first service then employee, first employee then service, only service or whatever.
  4. Edit the Zoyya URL Tag - a short link to your Zoyya profile, the homepage that you share with clients.


Important: The Zoyya URL tag is part of the link you share with clients. We recommend that it be short, recognizable and without diacritical marks.


How the deadline affects cancellation


For an appointment without a paid prepayment, gift card, service package, or membership, the client can cancel it before the deadline. After the deadline, Zoyya does not allow the client to confirm self-cancellation and directs them to contact the location.


The same general deadline determines whether gift card, service package, or membership use is returned when the client cancels.


Important: An appointment with a paid prepayment uses the separate deadline under Settings > Location > Prepayments. This deadline takes precedence over the one under Online reservations and determines whether the client cancels with or without a prepayment refund. It is explained in Prepayment settings (desktop).


Verification and publication


  1. Review the checklist.
  2. Correct the items marked with a red sign if there are any.
  3. Read the Terms of Use and mark that you accept them in order to continue with the further work procedure.
  4. Click Publish to Zoyya.com (http://zoyya.com/).
  5. If desired, open the location page and check the display. After publication, your location is ready for online bookings.


Important: The location will be available for online bookings only after successful publication on Zoyya.com.


Frequently asked questions


What does the Members only option mean?

Online bookings will only be available to clients who are already in your client catalog.


Do I have to buy an SMS package to confirm the mobile number?

Yes. Sending the SMS used to confirm the client's mobile number requires available SMS credits.


Can I temporarily turn off online bookings?

Yes. Select the Online booking disabled option. Your profile remains available, but clients will not be able to book new appointments.


What if the checklist shows a red mark?

Click on the corresponding item. Zoyya will take you to a place where you can complete the necessary setup.


Connected


Updated on: 21/08/2026

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