> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.zoyya.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to edit or cancel an appointment (desktop)

In this article, you will learn how to open an appointment, change its information, send a notification to the client, close it or cancel it using the partner Zoyya web application on a computer.

**PLATFORM_SWITCH:** [Desktop](https://help.zoyya.com/en/article/how-to-edit-or-cancel-an-appointment-desktop-kxcdf4/) · [Mobile](https://help.zoyya.com/en/article/how-to-edit-or-cancel-an-appointment-mobile-fo83i5/)

## When to use this option?

- You want to change the client, service, employee, resource, time or appointment duration.
- You want to add an internal note or attachment.
- You want to cancel the appointment.
- You want to close the appointment after the client's arrival.

## Work steps

### Open an appointment

1. Open **"Calendar"**.
2. Find the appointment you want to edit.
3. Click on the appointment.
4. **"Edit appointment"** will open.

### Edit appointment information

1. Change appointment date.
2. In the **"Services"** section, change the service, worker, resource, start time or duration.
3. Edit **"Comment"** if necessary.
4. If you are informing the client about the change, mark sending email or SMS.
5. If you are sending an email, type **"A message to the client"** if necessary.
6. Click **"Save"**.

### Cancel appointment

1. Open an appointment.
2. Click **"Cancel"**.
3. Select a reason for cancellation.
4. If necessary, mark sending an email or SMS to the client.
5. If necessary, write a message to the client.
6. Confirm cancellation.

### Close the appointment

1. Open an appointment.
2. Click **"Complete"**.
3. If necessary, choose to send a review request.
4. Confirm the appointment.

## Important

|| Time changes are saved only after clicking on **"Save"**.

|| The canceled appointment remains recorded in the calendar.

|| When an appointment is canceled due to a no-show, the client sees that time again as available for a new booking.

|| Invoicing from an appointment is available in the partner Zoyya web application on desktop and mobile when the user has the appropriate permissions and an active cash register.

|| Attachments and changelog are available from the details of an existing term.

## Frequently asked questions

**How to change the appointment date?**

The date is changed in the appointment header.

**How to send a notification to the client about a change of appointment?**

If the client has an email or a mobile phone number, mark sending an email or SMS.

**Where is the history of appointment changes located?**

The history of changes can be found in the **"Log"** tab.

## Connected

- [How to move the appointment or change the duration (computer)](https://help.zoyya.com/en/article/how-to-move-the-appointment-or-change-the-duration-desktop-1t53szd/)
- [How to view client appointments (computer)](https://help.zoyya.com/en/article/how-to-view-client-appointments-desktop-15sa17v/)
- [How to use SMS reminders (PC)](https://help.zoyya.com/en/article/how-to-use-sms-reminders-desktop-2t7m2c/)
- [Overview of issued invoices (computer)](https://help.zoyya.com/en/article/viewing-issued-invoices-desktop-y9c5zv/)