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# How to block or delete a client (mobile)

In this article, you will learn what to do when you need to block, unblock, or delete a client while using the Zoyya partner web app on mobile.

**PLATFORM_SWITCH:** [Desktop](https://help.zoyya.com/en/article/how-to-block-or-delete-a-client-desktop-1nsdfjb/) · [Mobile](https://help.zoyya.com/en/article/how-to-block-or-delete-a-client-mobile-1p49mpd/)

## Block and unblock a client

1. Open **Clients** and select the client.
2. Tap **Edit**.
3. Open **Actions** and select **Block** or, for a blocked client, **Unblock**.
4. Confirm the action.

A blocked client cannot complete a new online booking with the location. Staff can still create an appointment for the client manually. Blocking does not cancel existing appointments or delete history, receipts, loyalty-program data, reminders, or attachments. After unblocking, the client can use online booking again.

## Delete a client

1. Open **Clients**, select the client, and tap **Edit**.
2. Open **Actions** and select **Delete**.
3. Check the client name and confirm deletion.

Deleting removes the profile from the active client list, so it can no longer be selected for a new appointment. Existing appointments, receipts, and historical records are not deleted or moved to another client.

|| Important: Deleting a client does not cancel scheduled manual reminders. Cancel them before deletion by following the related article, because the current contact and sending permission are used when the reminder is sent.

|| Important: When two profiles belong to the same person, do not delete one before checking the data. Use the duplicate-client merge to preserve the data that can be transferred.

## Related

* [How to add a client (mobile)](https://help.zoyya.com/en/article/how-to-add-a-client-mobile-1tiqx9a/)
* [How to merge duplicate clients (mobile)](https://help.zoyya.com/en/article/how-to-merge-duplicate-clients-mobile-1snkkt9/)
* [How to manage client reminders (mobile)](https://help.zoyya.com/en/article/how-to-manage-client-reminders-mobile-1v2zgdd/)