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# How to add a service (desktop)

In this article, you will learn how to add a new service to the service catalog using the partner Zoyya web application on your computer. A properly set up service can be available for online ordering and displayed on your location's public profile.

**PLATFORM_SWITCH:** [Computer](https://zoyya.crisp.help/en/article/how-to-add-a-service-desktop-n7co76/) · [Mobile phone](https://zoyya.crisp.help/en/article/how-to-add-a-service-mobile-1f8nfvj/)

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## When to use this option?

Use this option when:

* you add a new service to the offer
* introduce a new type of service
* you want to enable online ordering of a new service
* you change the offer of your location

## Work steps

### Basic information of the service

1. Open **Settings** → **Price list** → **Services**.
2. If necessary, select **Add a type** , type **type name** and save it. The type of service is used to organize services and, if it is enabled, it is also displayed on the public profile.
3. Select **Add a service**.
4. Type **Service name**.
5. Select the **type of service** to which the service belongs.
6. If necessary, select a **category of service** from the list provided.

| Mandatory data for the service are **Name**, **Service category**, Gross and **Net duration**. All other information is optional.

### Online ordering

7. Turn **online booking** on or off. When turned on, the service is available for online booking and can be displayed on your Zoyya profile, Zoyya.com and in search results. When turned off, the service can only be used for internal scheduling.

8. Select whether **request confirmation will be required** or **will not be required**. When you include that request confirmation is required, the client sends a **request** that you need to confirm, and after confirmation, the client receives a **confirmed reservation notification**.

### Duration and price

9. Set **gross duration** as the total time the appointment occupies in the calendar.

10. Set **net duration** in minutes as the actual treatment time. Net duration must be less than or equal to gross duration; the difference leaves time for preparation, cleanup, or the transition between appointments.

Example: for a 45-minute treatment with 15 minutes for preparation or cleanup, set **Gross duration to 60 min** and **Net duration to 45 min**. The client sees 45 minutes while the calendar reserves 60 minutes. Net duration is also used when calculating schedule overlaps.

11. Enter the **service price**.

12. If desired, choose the **color** of the service.

| If you want to put a **discount** on the service, you can do it in **percentage** or in **euros**.

13. Add a **service description** or **generate it using artificial intelligence**, then edit it if necessary.

14. Finally, click **Save**.

|| Important: If Online Ordering is enabled, the service may be displayed to customers on your public Zoyya profile and available for online booking. In order for clients to be able to book a service, it is necessary to connect it with employees and, if necessary, with resources.

|| Important: A high-quality description and photos of the service help customers make a choice and can improve the visibility of your offer on search engines and other channels where Zoyya is connected.

## Frequently asked questions

#### How do I change the order of services and service types?
To change the order of service types, click the service type you want to move and drag it to a new position in the list. To change the order of services within the selected type, click the service row and drag it to the required position.

If you temporarily sorted services by name, price, duration or another value, restore the default order before arranging them manually so that the saved order is clear.

To move a service from one service type to another, open the service, change its **Service type**, and save the change.

#### What is the difference between gross and net duration?
Gross duration is the total time occupied in the calendar. Net duration is the actual treatment time, must be less than or equal to gross duration, and is also used when calculating schedule overlaps. For example, a 45-minute treatment with 15 minutes of preparation has a gross duration of 60 minutes and a net duration of 45 minutes.

#### Will the service be immediately available for online ordering?
Not always. In addition to the included online ordering, the service must be connected to employees and, if necessary, to resources.

#### Can I change the price or duration of the service later?
Yes. You can edit all information about the service later.

## Connected

* [How to connect the service with employees and resources](https://zoyya.crisp.help/en/article/how-to-connect-the-service-with-employees-and-resources-desktop-g893cs/)
* [How to add a photo with the service](https://zoyya.crisp.help/en/article/how-to-add-a-photo-to-a-service-desktop-sm4fh2/)
* [How to add cover photo](https://zoyya.crisp.help/en/article/how-to-add-a-cover-photo-desktop-hus499/)
* [How to add photos to the location gallery](https://zoyya.crisp.help/en/article/how-to-add-photos-to-the-gallery-desktop-e6s75m/)