> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.zoyya.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Assigning and using a membership card (desktop)

This article explains how to assign a membership card to a client in the partner Zoyya web application on a computer and how to use it at an appointment.

**PLATFORM_SWITCH:** [Desktop](https://help.zoyya.com/en/article/assigning-and-using-a-membership-card-desktop-1kkpopx/) · [Mobile](https://help.zoyya.com/en/article/assignment-and-use-of-membership-card-mobile-nwrx92/)

The membership card gives a discount according to the rules of the membership program. It does not accumulate points and is not exchanged for prizes.

## Description of functionality

A membership card is a specific card assigned to a client. When the card is active and the service is included in the membership program, the discount is applied to the service.

The membership card is used in two ways:

1. business chooses it on the appointment in the field **Loyalty program** on the service,
2. client uses it in the Zoyya client application from the **My Loyalty Program** screen, after which the discount is applied in the online booking.

## When to use

You use this functionality when:

* membership card should be assigned to the client
* membership discount should be applied to the appointment
* should check why the discount is not displayed
* client uses membership card through online booking

## Before you start

It is necessary to have a membership program set up.

If the membership program has not been set up yet, open the article [Setting up the membership program (computer)](https://help.zoyya.com/en/article/setting-up-the-membership-program-desktop-emvo0h/).

## Steps

### 1. Assign the membership card to the client

1. In the left menu, open the **Loyalty program**.
2. Open **Member cards**.
3. Click **Create New**.
4. In the **Template type** field, select the membership program.
5. In the **Status** field, select the status of the card.
6. In the **Name** field, check the name of the card.
7. In the **Valid until** field, check the validity date of the card.
8. In the **Client** field, select the client.
9. Turn on **Send email to client** when the client has an email address and needs to be notified about the card.
10. If necessary, edit **Description** and **Terms of use**.
11. Click **Save**.

The card is assigned to the client and is displayed in the list of membership cards.

### 2. Apply the membership card at the appointment

1. In the left menu, open **Calendar**.
2. Open an existing appointment or create a new appointment.
3. Select a client.
4. Add service.
5. On the service, open the field **Loyalty program**.
6. Select the client's membership card.
7. Check that the discount has been applied to the price of the service.
8. Save appointment.

The membership card is displayed for services that are included in the membership program and when the card is active for that client.

### 3. When the client uses the membership card online

1. The client can open the **Loyalty program** in the Zoyya client application.
2. On the **My Loyalty Program** screen, he can select a membership card.
3. On the membership card, he can start using the online reservation card.
4. The application opens an online reservation with the selected membership card.
5. Discount applies to services included in the membership program.
6. When the appointment is booked, the discount is visible on the service in the appointment in the partner Zoyya web application.

## Important

|| The membership card gives a discount and does not collect points.

|| Discount applies only to services included in the membership program.
| If the service is not included, the membership card does not give a discount on that service.

|| If the client does not have an email address, the email notification about the card is not sent.

## Frequently asked questions

### Why is the membership card not visible at the appointment?

The membership card is not visible when the card is not active, when it is not assigned to that client, when it has expired or when the selected service is not included in the membership program.

### Where does the client use the membership card?

The client in the Zoyya client application can open **Loyalty Program**, then **My Loyalty Program**, select a membership card and start an online booking with that card.

### Is the membership card used up?

No. The membership card does not work as a gift card or service package. It serves to apply discounts according to the rules of the membership program.

## Connected

- [Loyalty Program Details](https://help.zoyya.com/en/article/loyalty-program-details-h36rxs/)
- [Membership Program Setup (PC)](https://help.zoyya.com/en/article/setting-up-the-membership-program-desktop-emvo0h/)
- [Assignment and use of membership card (mobile phone)](https://help.zoyya.com/en/article/assignment-and-use-of-membership-card-mobile-nwrx92/)